What is Chatbase?
Chatbase is a web platform for building, deploying, and managing customer-facing AI agents. Businesses can connect company data, define an agent's role, write operating procedures in plain language, and set guardrails for sensitive or restricted requests. The resulting agents can answer questions, complete supported actions, and escalate conversations when human attention is required.
The platform supports customer service, sales, and product guidance across channels such as websites, email, voice, WhatsApp, Slack, Messenger, and Instagram. It also provides a helpdesk where AI agents and human team members can work from the same customer conversation.
Key Features
- No-code agent builder: Teams can connect information sources, configure instructions and branding, choose a model, define actions, and establish behavioral guardrails without writing code.
- Multichannel deployment: A single agent can serve customers through web chat, email, voice, WhatsApp, Slack, social messaging channels, and other supported destinations.
- Procedures and actions: Agents can follow step-by-step business processes and use configured actions for tasks such as retrieving products, checking orders, or accessing invoices.
- Testing and optimization: A playground helps teams test customer scenarios and model settings before launch, while analytics cover resolution rates, escalations, topics, sentiment, and trends.
- Shared helpdesk: AI agents and human support staff can manage tickets in one inbox, allowing conversations to be reviewed, assigned, placed on hold, or closed.
- Security controls: Chatbase states that it supports GDPR, SOC 2 Type II, and HIPAA-related requirements, encrypts data at rest and in transit, and does not use customer data to train models.
Use Cases
- Automating answers to product, billing, shipping, return, and account questions.
- Qualifying prospects and responding to sales questions around the clock.
- Guiding customers through products, documentation, and in-app workflows.
- Handling inbound support conversations while escalating selected cases to people.
- Reviewing customer topics, sentiment, trends, and recurring support issues.
Pricing
Chatbase is a paid product with a seven-day trial. When billed yearly, Hobby costs $40 per month for 700 monthly message credits, Basic costs $150 per month for 4,000 credits, and Business costs $500 per month for 15,000 credits. Enterprise pricing is custom. Optional add-ons include extra message credits, agents, storage, and removal of Chatbase branding.
Who Is It For?
Chatbase is intended for customer support, sales, customer experience, and product teams that want AI agents across multiple communication channels. It can serve small teams launching one agent as well as enterprises requiring higher limits, SSO, audit logs, custom permissions, service agreements, and priority support.
