What is Botpress?
Botpress is a web-based platform for building and operating AI customer support agents. Its agents can answer questions, perform actions such as refunds and account updates, and work through multi-step processes. Businesses can connect Botpress to an existing helpdesk or use Botpress Desk as a standalone ticket management system.
Agents can be created with natural-language instructions, while OAuth connections reduce the engineering work required to link external systems. When an issue needs human judgment, the platform can transfer the conversation along with customer details, conversation history, and troubleshooting steps already completed.
Key Features
- Action-based support agents: Agents can complete operational tasks, including plan changes, billing updates, order corrections, refunds, and proactive outreach.
- Multi-step workflows: Botpress supports tickets that require context from multiple sources or several actions before resolution.
- Human escalation: Rules and fallback logic control when an agent should act or hand a case to a person, with relevant context included in the transfer.
- Flexible helpdesk setup: Organizations can place Botpress over their current helpdesk or manage tickets directly through Botpress Desk.
- Agent building tools: Teams can build agents using natural language, connect services through OAuth, and manage knowledge bases, tables, channels, and integrations.
- Team and enterprise controls: Higher plans add routing, role-based access control, team analytics, collaboration tools, dedicated support, and security review options.
Use Cases
- Automating repetitive customer support tickets from initial request through resolution.
- Processing refunds, subscription changes, billing corrections, and order updates.
- Answering customer questions from company knowledge and escalating exceptions to support staff.
- Running customer support, lead generation, or product recommendation agents.
Pricing
Botpress has a Free plan with 100 conversations, three seats, and three AI agents. Plus costs $150 per month when billed annually and includes 250 monthly conversations, unlimited agents, and $25 of included AI usage. Team costs $750 per month when billed annually and includes 1,500 monthly conversations, unlimited seats, team routing, role controls, analytics, and $150 of included AI usage. Enterprise pricing is custom. Paid plans can automatically add conversation packs when usage reaches the stated threshold.
Who Is It For?
Botpress is designed for customer support teams, service operators, agencies, and businesses that need AI agents to complete support work rather than only provide answers. It also suits organizations that want to retain an existing helpdesk while adding AI automation, as well as teams seeking an integrated helpdesk and agent platform.
