What is Fathom?
Fathom is an AI meeting assistant for recording, transcribing, and summarizing conversations on Zoom, Google Meet, and Microsoft Teams. It produces notes, action items, and searchable meeting records so participants can concentrate on the discussion instead of writing notes. Users can choose between bot-based capture and a bot-free option, which is currently in beta on Mac.
For teams, Fathom provides a shared workspace for reviewing customer conversations, internal meetings, decisions, and commitments. It can also move meeting information into connected CRMs and workplace tools. Fathom is now part of Superhuman.
Key Features
- Meeting capture and transcription: Records calls, creates transcripts, and supports unlimited recordings and transcription on the individual Free plan.
- AI summaries and action items: Generates call summaries, identifies follow-up tasks, and offers advanced or custom summary options on eligible paid plans.
- Ask Fathom: Provides a conversational assistant for asking questions about individual calls, with broader account-level search available on selected plans.
- Search and collaboration: Helps users find calls by attendee or keyword and organize useful moments through clips, playlists, folders, comments, and alerts.
- Workflow integrations: Connects meeting information with tools including Slack, Salesforce, HubSpot, Notion, Asana, ChatGPT, Claude, Zapier, and Make. A public API and MCP access are also listed.
- Team and enterprise controls: Higher plans add CRM field updates, deal views, coaching scorecards, SSO, SCIM provisioning, retention controls, and organization-wide security settings.
Use Cases
- Sales teams can review calls, update CRM records, assess deals, and use scorecards for coaching.
- Customer success teams can identify risks, opportunities, commitments, and follow-up tasks from customer conversations.
- Product and engineering teams can collect feature requests and synthesize customer feedback.
- Recruiting and HR teams can review interviews, evaluate candidates, and create highlight playlists for onboarding.
- Individuals can keep searchable notes and summaries without manually documenting each meeting.
Pricing
Fathom uses a freemium model. The individual Free plan costs $0 and includes unlimited recordings, transcripts, AI summaries, clips, playlists, and call search. Premium costs $16 per user per month. Team costs $15 per user per month with a two-user minimum, while Business costs $25 per user per month with the same minimum. Enterprise pricing is available from sales. The page also advertises annual billing savings of at least 25%.
Who Is It For?
Fathom is designed for individuals and organizations that hold frequent online meetings. It is particularly relevant to sales, customer success, marketing, operations, HR, recruiting, product, and engineering teams that need reliable meeting records, shared insights, or automated updates to other business systems.
