What is Relevance AI?
Relevance AI is a web platform for creating and operating specialist AI agents across business functions such as sales, customer success, marketing, human resources, support, research, and operations. It is operated by OnSearch Pty Ltd, trading as Relevance AI.
Teams can customize agents around their own workflows and move from human-assisted tasks to governed, autonomous processes. Invent, its AI solutions engineer, helps employees identify automation opportunities, translate their expertise into working systems, and improve those systems over time. Relevance AI also offers deployment support to help organizations map initial use cases and launch their first agents.
Key Features
- AI agent builder: Teams can create purpose-built agents for tasks such as prospect research, meeting preparation, follow-ups, scheduling, deal reviews, proposal drafting, and support triage.
- Multi-agent workforces: Multiple agents can be organized to handle connected workflows, including processes triggered by business events and signals.
- Evaluation and analytics: The platform supports agent evaluations, A/B testing, monitoring, task tracing, cost visibility, and model performance oversight.
- Enterprise governance: Controls include role-based access, SSO and SAML, audit logs, version control, human approval steps, PII masking, and data residency options.
- App connections and triggers: Enterprise plans include more than 2,000 integrations, custom actions, enterprise triggers, and calling and meeting agents.
- Model flexibility: Agents can run tasks with different AI models, while advanced autonomous setups can evaluate performance and change models based on results.
Use Cases
- Automate sales research, account enrichment, outbound engagement, meeting preparation, and CRM follow-up work.
- Monitor customer accounts, identify renewal risks, and support customer success workflows.
- Run marketing, content, research, recruiting, and other repeatable operational processes.
- Create governed support triage and lead qualification workflows with human approvals where needed.
Pricing
Relevance AI uses a paid enterprise pricing model. The Enterprise plan includes unlimited agents, tools, users, projects, and workforces, along with custom actions, vendor credits, integrations, evaluations, analytics, and enterprise controls. The pricing page does not publish a fixed price; organizations must contact the sales team for a quote.
Who Is It For?
Relevance AI is intended for companies that want to deploy AI agents across revenue, service, marketing, HR, research, and operations teams. It is particularly suited to enterprise teams that need access controls, monitoring, auditability, data privacy features, and support for operating many agents across shared business processes.
